By Shannon Schultz, Director
South Central Library System
Public libraries have long been pillars of learning, access, and community connection—but in today’s digital world, their value is sometimes questioned. As a library trustee, it’s important to be ready to address common concerns about relevance, funding, and usage. Understanding these questions and having thoughtful, evidence-based responses can help demonstrate that libraries are not relics of the past, but dynamic community hubs that serve every segment of the community.
Trustees should anticipate common concerns and prepare thoughtful responses. This guide highlights some of those frequent questions you may encounter and offers practical ways to respond confidently.
“Everything is online now.”
Many people believe the internet has made libraries obsolete. They assume all information, books, and resources can be found online, often forgetting that:
- Not everything is freely accessible or accurate online.
- Libraries offer trusted, curated information.
- Not everyone has reliable internet or devices at home.
A good response: “Not everything online is free, reliable, or accessible. The library makes sure everyone can access trustworthy resources without barriers.”
“Libraries are outdated.”
This narrow view overlooks the evolving role of libraries as community hubs:
- Public libraries also offer Wi-Fi, meeting spaces, makerspaces, digital media, and more.
- They also provide vital services like tax help, legal resources, and health information.
A good response: “Libraries today are vibrant community hubs with makerspaces, meeting rooms, technology training, and cultural programming.”
“Nobody reads print books anymore.”
There is a perception that physical books are obsolete in the age of e-books, streaming, and digital media.
A good response: “Print books are still very popular, and we also offer e-books, audiobooks, and streaming—meeting people in whatever format they prefer.”
“I don’t use the library, so it’s not relevant to me.”
Some assume if they don’t personally use library services, they must not be essential. This ignores the broader community role of libraries:
- Libraries provide early literacy programs for children.
- Libraries provide job search help, technology training, and community events.
- They serve vulnerable populations like seniors, immigrants, and low-income families.
A good response: “We serve the whole community—students, job seekers, entrepreneurs, lifelong learners, and families.”
“Libraries waste taxpayer money.”
Some people question the value of public funding for libraries, especially if they perceive them as underused. However:
- Libraries often deliver a high return on investment through free services.
- They save community members money on books, internet access, and educational resources.
A good response: “Libraries don’t waste money—they save it. Every tax dollar invested returns several dollars in free resources, technology, and programs that benefit the whole community.”
“Libraries push certain agendas.”
Concerns about intellectual freedom and inclusion efforts sometimes lead people to think libraries are biased or political. In reality:
- Libraries follow professional standards and policies to provide balanced, inclusive collections.
- They aim to represent diverse voices while protecting freedom of access—not to promote a single agenda.
A good response: “Libraries provide access to a wide range of viewpoints so everyone can make their own choices.”
By preparing for these types of objections, trustees can respond with facts and stories that highlight the modern, essential role of libraries.