Wednesday, December 10, 2014 - 9:00am to 3:30pm
Warren Graham at the Appleton Public Library
Warren Graham, the leading authority on day to day library security, will share the essential elements of a truly effective security program:
- How to approach a patron to advise them of a rule in a way that will most likely insure their compliance and keep you safe at the same time.
- The right mindset staff must have to keep them from being the behavior problem!
- How to recognize and best respond to different levels of patron emotion.
- Day to day security tips to immediately make staff safer.
Co-sponsored by NFLS and Winnefox.
Workshop participants may enter the library through the staff door starting at 8:45 am. The main doors open at 9:00 am.
Tech Contact Hours:
0
Total Contact Hours:
6