Who to Call
NFLS Libraries Tech Support
Cataloging
CatHelp
Using the CatHelp list is the best way to contact the cataloging department. You can also contact John or Debbie.
Computers/Sierra Hardware (NFLS)
Contact John | email | (920) 448-4410 ext. 3
- Computer software & hardware
- Computer trouble-shooting including Deep Freeze & ESET
- Spine label printer orders
- Signature capture device orders
- Installation. (Dave can assist if no one at the NFLS office is available.)
- Troubleshooting and repair for barcode and receipt printers. (Dave can assist if no one at the NFLS office is available.)
- Troubleshooting and repair spine label printers (Gerri can assist if no one at the NFLS office is available.)
- Barcode scanner order
- Receipt printer orders
Computer Software (NFLS)
Contact John | email | (920) 448-4410 ext. 3 for:
All computer software issues, including:
- Deep Freeze
- ESET Antivirus
- Microsoft Windows
- Public Web Browser / Catalog Stations
Email (NFLS)
- Accounts & passwords: OWLSnethelp | Contact Evan
- Outlook: Contact John | (920) 448-4410 ext. 3 for software installation or troubleshooting
- Training: Contact John | email | (920) 448-4410 ext. 3
- Email is down: OWLSnethelp | 920-832-6190
Network Infrastructure (NFLS)
Contact Dave | email | (920-832-6193) for:
Any network issues, including troubleshooting, data circuts, network hardware (routers, hubs, terminal servers), wireless.
Contact John | email | (920) 448-4410 ext. 3
- New Connections: Policy requires that OWLS or NFLS approve any new connections
- Cabling: Libraries are responsible; contact John for specifications
Sierra/InfoSoup Stuff
If you have questions related to InfoSoup or Sierra, you can always use the OWLSnet Help List or the Cathelp list for Catalog related issues.
Contact Molly | email | (920) 832-6365 for:
- Circulation
- Circulation training
- Holds
- Offline circulation
- Weeding
- Patron registration
- Reports (Custom statistical, weeding, or patron reports)
email OWLSnet Help | (920)-832-6365
- Closed days
- Inventory
- Notices
- Reports (Standard & weeding) - reports generated by OWLS and emailed by OWLS
- Offline Circ - or Contact Molly
OWLSnet Help List
Please use the owlsnet help list to report any non cataloging related question, problems or issues with Sierra, InfoSoup, Encore, wireless & internet issues, SAM, reports, statistics etc...
CatHelp List
Please use the CatHelp List -- cathelp@mail.owls.lib.wi.us to contact the Catalogers with any issue relating to fixing or updating bibliographic or item records in Sierra or for questions about SkyRiver. Examples include:
- Updating Records
- Changing Material Type
- Reporting Bibliographic errors
- Wrong book covers
- Misspellings
- Anything to do with Magazines
- Update or correct Series Information
Contact Evan | email | (920) 832-6192
- General InfoSoup Web OPAC questions
Web Sites and Electronic Resources (NFLS)
Contact John | email | (920) 448-4410 ext.3 for:
- Library web sites
Contact Laura Kayacan (Sturgeon Bay) | email | (920) 743-6578 for:
- OverDrive Support
Contact Evan | email | (920) 832-6192 for:
- OneClickdigital, Ancestry, Tumblebooks, BookLetters, InfoSoup pages, OWLS & OWLSnet web site.
Contact Bradley | email | (920) 832-6368 for:
- InfoSoup Memory Project